1. General Policy
At ThePurulia.Com, we strive to provide the best tourism and informational services. This Refund & Cancellation Policy outlines the terms under which cancellations, refunds, and rescheduling are handled.
2. Cancellations
- Cancellations must be requested in writing via email at info@thepurulia.com.
- Cancellation requests will only be accepted if received within the time limits specified for the particular service or booking.
- Some services may be non-cancellable and non-refundable. This will be clearly mentioned at the time of booking.
3. Refunds
- Refund eligibility depends on the nature of the service booked.
- Approved refunds will be processed within 7–10 business days from the date of approval.
- Refunds will be made via the original mode of payment only.
- Transaction fees, convenience charges, or third-party fees are non-refundable.
4. Rescheduling
In certain cases, instead of cancellation, you may opt to reschedule your booking. Rescheduling requests are subject to availability and may attract additional charges.
5. No-Show Policy
If you fail to attend or avail a booked service without prior cancellation, you will not be eligible for any refund or rescheduling.
6. Force Majeure
In case of events beyond our control (such as natural disasters, strikes, government restrictions, or pandemics), refunds and cancellations will be handled on a case-by-case basis as per applicable laws.
7. Contact Us
If you have questions about this Refund & Cancellation Policy, please reach out to us at:
Email: support@thepurulia.com